Returns and Exchanges

We at Souq ProCare strive to ensure your complete satisfaction with your purchases from us
. If you are not satisfied with the received product, we are pleased to offer the following return and exchange services:

  1. Return Period: You are provided with a return period of up to 30 days in case you are dissatisfied with the product. The product must be in its original condition, unused, and with the original packaging intact.
  2. Exchange Process: If you wish to exchange the product for another item, please contact our customer service team to arrange the exchange process. We will make every effort to provide the new product and complete the exchange as quickly as possible.
  3. Return and Exchange Procedures: Please contact our customer service team to obtain the necessary details and instructions for the return or exchange process. You will be required to provide the necessary information and follow the procedures correctly according to the specified requirements.

We want to emphasize that we care about your satisfaction and will work hard to ensure that the return and exchange processes are easy and convenient for you. For more information or to request a return or exchange, please contact our customer service team.

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Our return policy for Souq ProCare store is described above. According to the Consumer Protection Law in the Arab Republic of Egypt, stores are legally obligated to publish their return policy. If the store does not publish any return policy, the law requires the store to accept returns within 30 days of purchase.


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